Article provided by: Answer United
Take advantage of Answer United’s professional New York answering service for ad response. Their professional agents can answer your ad inquiries and take orders, freeing up your time and saving any money. If you've been looking for a 24/7 solution for your ad response, Answer United is it!
Whether you have a single product or service, a large e-commerce website, for a full product catalog, agents from Answer United is the perfect company to outsource your ad response, and are able to take orders, process, and provide complete fulfillment responsibilities. With professionally trained agents who are fully supported with cutting-edge technology, Answer United’s agents are prepared for custom design and scripting, real-time credit card verification, processing, and much more.
Your customers will receive prompt, exceptional customer care. Round the clock ad response provides a personal touch in dealing with customers after hours, giving small businesses a larger more professional image, while freeing up your staff to do other more important work. Best of all, you only pay for the time you use.
Answer United’s Award winning, 24/7, New York answering service add response and order processing services include:
- Custom scripting, to ensure the proper information is secured. As representatives of your company, Answer United will work closely with you, combining their experience with your expertise, to determine the exact information you need to receive. Their experts will compose a custom screen for their agents, to ensure that they ask the right questions while providing complete product and service information. Your callers will be treated in the same professional, courteous manner in which you would answer your own phone.
- On-screen scripts and database views to ensure agents are equipped to secure your order. Answer United’s agents will ask the right questions and provide product descriptions and specifications. You can rest easy knowing that the availability of your inventory, model/SKU, color, size, price, and delivery schedules are readily accessible to every agent. They can even scan in a picture of your product so the agent can accurately describe the product to your caller.
- Online data entry. The New York answering service can use your existing webpage or create one for you when calls come in and orders are taken on your behalf, agents can place the order directly on your existing e-commerce web form, or can work with you to create the back page for agents to navigate in the most efficient way to process your orders. You will enjoy the convenience of immediate data retrieval in real time over the Internet.
Credit card verification and authorization, Secure services, and next day availability. Answer United understands the serious nature of processing credit card information. You can rest assured their agents are capable of handling sensitive credit card information for your clients.
If you are currently in a relationship with an ad response and order processing service that is unable to meet your expectations, the consequences may be devastating. Why not call the New York answering service that can truly meet your needs? Contact Answer United by calling 800-937-5900 to speak with the specialist who can answer your questions.
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